Refund Policy

Last Updated: July 12, 2026

At Kindlance, we are committed to delivering high-quality health and wellness products. Due to the nature of nutraceutical products, we maintain a strict refund and return policy to ensure product safety and hygiene.

Returns - Returns are accepted only if:
You receive a damaged product.
You receive the wrong product.
The product is missing from your order.

To request a return, please contact us within 48 hours of receiving your order with:

Your order number
Clear photos of the product and packaging
An unboxing video (recommended for faster resolution)

Non-Returnable Items
For safety and hygiene reasons, we do not accept returns or exchanges for:

Opened products
Used products
Products with broken seals not caused during delivery
Orders placed by mistake after dispatch
Products returned without original packaging

Refund Process
Once your request is verified and approved: A replacement product will be shipped, or A refund will be processed to your original payment method.
Refunds are generally processed within 4–5 business days after approval. The time taken for the amount to reflect depends on your bank or payment provider.

Order Cancellation
Orders may be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled.

Contact Us
For any return or refund request, please contact us through the customer support details provided on our website.